Privacy Policy
Last updated: July 2026
This Privacy Policy explains how Fetly ("we", "us") collects, uses, and protects information when you use our maintenance management platform.
1. What data we collect
- Account details: your name and email address.
- Property details: property name, location, rooms, and team structure.
- WhatsApp numbers of staff you invite to report or receive tickets.
- Ticket data: messages, photos, categories, assignments, and status history.
- Billing details processed by our payment provider (we do not store card numbers).
2. How we use your data
- To provide and operate the Fetly service.
- To send maintenance notifications and product updates you opted into.
- To support your team when they contact us.
- To improve reliability, security, and the accuracy of our AI ticketing.
3. How long we keep it
We retain your data for the duration of your active subscription and for 60 days after cancellation, after which it is deleted or anonymised unless we are required by law to retain it longer.
4. Third parties we use
- Supabase — database, authentication, and file storage.
- Twilio — WhatsApp messaging.
- Stripe — subscription payments.
- Resend — transactional and notification email delivery.
Each provider processes data only as needed to deliver its part of the service and under its own data protection commitments.
5. Your rights
You can request access to your data, correction of inaccuracies, deletion, or export at any time. Contact us and we will respond within 30 days.
6. Contact
For any privacy request or question, email privacy@fetly.co.uk.