Property maintenance should not begin with another complicated system
Fetly was created after its founders experienced the same operational problem repeatedly while working in the hospitality sector.
The problem we saw
Maintenance issues were being reported through messages, phone calls, spreadsheets and informal conversations. Requests were easy to miss, responsibility was often unclear, and managers had limited visibility into what had been assigned, delayed or completed.
The problem was not that staff were failing to report issues.
The problem was everything that happened after the report was made.
Fetly was built to make that process simpler.
From a message to a completed job
Fetly allows frontline staff to report maintenance issues through WhatsApp using a photo and a short message.
The platform then uses AI to read the report, identify the relevant location, categorise the issue and create an organised maintenance ticket. Managers can assign the work, monitor its progress and maintain a clear record from the initial report through to completion.
- Staff continue using a familiar tool.
- Management gains structure, accountability and operational visibility.
Reduce friction, not add to it
Our mission is to make property operations easier by allowing frontline staff to report problems through tools they already use.
We believe operational software should reduce friction, not create more of it.
Employees should not need lengthy training, new applications or complicated reporting forms to communicate that something needs attention. At the same time, managers should not have to search through group chats or rely on memory to understand what work remains outstanding.
Fetly connects those two needs.
Built for complex properties
Fetly is designed for organisations where maintenance issues can arise across many rooms, departments, buildings and teams, including:
- Hotels and resorts
- Shopping malls
- Hospitals
- Large office buildings
- Multi-property operations
Whether the issue is a leaking air conditioner, damaged equipment, a lighting fault or a recurring problem in a specific location, Fetly helps ensure that it becomes a visible and accountable task.
Simple where it counts, structured where it matters
Familiar for frontline staff
Staff can report issues through WhatsApp instead of downloading another application or learning a new system.
Organised for management
Every report becomes a structured ticket that can be assigned, prioritised, tracked and reviewed.
Supported by AI
Fetly reads incoming reports, categorises issues and helps route work more efficiently. Managers remain in control and can review or override automated decisions.
Built from operational experience
Fetly was developed in response to real maintenance-management challenges experienced within the hospitality sector—not as a theoretical software concept.
Designed for accountability
Managers can see what has been reported, who is responsible, how long the work has been open and whether it has been completed.
Straightforward for the people using it
We focus on making adoption as simple as possible.
Frontline staff should be able to start reporting issues immediately. Technicians should receive clear instructions. Managers should have one place to understand the status of maintenance across the property.
The technology may be sophisticated behind the scenes, but the experience should remain straightforward for the people using it.
Based in London, built for properties worldwide
Fetly is a London-based technology company serving hotels, resorts, malls, hospitals, office buildings and other large properties around the world.
Our goal is to help operational teams communicate more clearly, resolve issues faster and build a reliable record of the work taking place across their properties.