Staff report on WhatsApp. AI creates the ticket. Your team resolves it. Nothing gets lost.
Set up in under 10 minutes · Cancel anytime
Live ticket dashboard — updates in real time
Built for every type of property
See it in action
Watch how a staff member reports an issue and how Fetlwise handles everything automatically.
Demo video coming soon
Features
WhatsApp on one end. A clean dashboard on the other. AI connecting the two.
Staff send a photo and a message on WhatsApp — Fetlwise's AI reads it, pulls out the room number, picks the category, and raises the ticket. No forms. No apps. No training.
If a room number is missing, Fetlwise asks for it. If the category is unclear, it figures it out. Managers get a clean, structured ticket every time — without lifting a finger.
Each staff member works in their own language. Housekeeping, maintenance, front desk — everyone on the same ticket, no context lost.
How it works
Every minute a room is out of service costs you revenue. Fetlwise makes sure issues are seen, assigned, and resolved — before guests notice.
Set response timers by urgency. Urgent issues escalate in 1 hour, room-blocking issues in 4. Managers are alerted the moment a deadline is at risk — before a guest ever notices.
Overdue tickets automatically escalate to the right person. No more chasing technicians. No more issues buried in a WhatsApp group that nobody checked.
Every ticket, status change, photo, and note is logged with a timestamp and a name. Export PDF reports for any date range — for inspections, insurance claims, or staff accountability.
Comparison
Same job. Half the price. No app download required.
| Feature | Fetlwise | Snapfix |
|---|---|---|
| Starting price | $49/month | $99/month |
| Users at $99/month | 40 staff | 10 staff |
| Staff need to download an app | No — uses WhatsApp | Yes — own app required |
| AI reads and categorises messages | ||
| Multilingual interface | English only | |
| SLA tracking + auto-escalation | ||
| Planned maintenance | ||
| Audit trail and PDF reports |
Testimonials
"We have been running this for one week. The maintenance manager loves it. The housekeeping team didn't need any training at all — they just WhatsApp the issue like they always did."
Pricing
Simple, transparent pricing. Cancel anytime.
Up to 75 rooms
Up to 200 rooms · Most popular
Up to 5 properties
All plans include AI-powered WhatsApp intake, automatic ticket creation, and multilingual support. No hidden fees. Cancel anytime.
FAQ
Everything you need to know before getting started.
We are onboarding a limited number of properties right now. Setup takes under 10 minutes.
Billed monthly · Cancel anytime · No IT team needed