Maintenance tickets, straight from WhatsApp.
Staff report on WhatsApp. AI creates the ticket. Your team resolves it. Nothing gets lost.
Set up in under 10 minutes · Cancel anytime
Live ticket dashboard — updates in real time
Built for every type of property
Features
Built around how
your team already works.
WhatsApp on one end. A clean dashboard on the other. AI connecting the two.
WhatsApp to ticket in seconds
Staff send a photo and a message on WhatsApp — Fetly's AI reads it, pulls out the room number, picks the category, and raises the ticket. No forms. No apps. No training.
AI that actually reads the message
If a room number is missing, Fetly asks for it. If the category is unclear, it figures it out. Managers get a clean, structured ticket every time — without lifting a finger.
Every language, one ticket
Each staff member works in their own language. Housekeeping, maintenance, front desk — everyone on the same ticket, no context lost.
How it works
Nothing falls through
the cracks.
Every minute a room is out of service costs you revenue. Fetly makes sure issues are seen, assigned, and resolved — before guests notice.
SLA tracking
Set response timers by urgency. Urgent issues escalate in 1 hour, room-blocking issues in 4. Managers are alerted the moment a deadline is at risk — before a guest ever notices.
Auto-escalation
Overdue tickets automatically escalate to the right person. No more chasing technicians. No more issues buried in a WhatsApp group that nobody checked.
Full audit trail
Every ticket, status change, photo, and note is logged with a timestamp and a name. Export PDF reports for any date range — for inspections, insurance claims, or staff accountability.
Comparison
Fetly vs Snapfix:
two different approaches.
Fetly is WhatsApp-first frontline reporting. Snapfix is a broader app-based hotel operations platform. Here's a short summary — the full, sourced comparison is on the dedicated page.
| Category | Fetly | Snapfix |
|---|---|---|
| Frontline reporting | WhatsApp — no app to install | App-based; QR reporting also available |
| AI-assisted intake | Reads WhatsApp message, asks for missing info | AI-assisted task suggestions |
| Planned maintenance | Yes | Yes |
| Inspections & assets | Focused on maintenance reporting | Broader inspection, asset & PMS features |
| Published pricing | From $49/mo, cancel anytime | From $129/mo, custom contract |
Testimonials
What our early properties are saying.
"We have been running this for one week. The maintenance manager loves it. The housekeeping team didn't need any training at all — they just WhatsApp the issue like they always did."
Pricing
One price per property.
No surprises.
Simple, transparent pricing. Cancel anytime.
Essential
For small independent properties
- WhatsApp ticket intake (AI-powered)
- Up to 75 rooms or units
- Up to 10 staff accounts
- Core ticket management
- Basic SLA and escalation
- Email support
Professional
For growing hotels with a full maintenance team
- Everything in Essential
- Up to 200 rooms · Up to 30 staff
- Planned maintenance scheduling
- Duty Manager role + AI bundling
- Standard analytics and PDF reports
- WhatsApp and email support
Portfolio
For hotel groups and multi-property operators
- Everything in Professional
- Up to 2 properties — unlimited rooms
- Up to 100 staff accounts
- Multi-property dashboard
- Advanced analytics + unlimited PDFs
- Custom SLA thresholds
All plans include unlimited WhatsApp ticket intake. Fair use policy applies.
One avoided guest complaint pays for months of Fetly.
All plans include AI-powered WhatsApp intake, automatic ticket creation, and multilingual support. No hidden fees. Cancel anytime.
FAQ
Frequently asked questions
Everything you need to know before getting started.
Ready to stop losing jobs in WhatsApp threads?
Set up takes under 10 minutes. Your team needs zero training.
Billed monthly · Cancel anytime · No IT team needed