GDPR Compliance

This page explains how Fetly complies with the EU General Data Protection Regulation (GDPR) and the UK GDPR, and how you can exercise your rights.

1. Data controller

Fetly is the data controller for the personal data you provide when creating an account and operating your property on the platform. Where your team submits maintenance data through Fetly, Fetly acts as data processor on your behalf.

2. Legal basis for processing

• Contract: to provide the Fetly service you have subscribed to.
• Legitimate interests: to keep the service secure, to prevent abuse, and to improve reliability.
• Consent: for optional communications such as product updates.
• Legal obligation: to meet tax, accounting, and other regulatory requirements.

3. Your rights as a data subject

• The right to access the personal data we hold about you.
• The right to rectification of inaccurate data.
• The right to erasure ("right to be forgotten").
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time.
• The right to lodge a complaint with a supervisory authority.

4. Submitting a data request

To exercise any of your rights, email privacy@fetly.co.uk from the address associated with your account. We will respond within 30 days.

5. Data retention

We retain your personal data for the duration of your active subscription and for 60 days after cancellation, unless a longer retention period is required by law.

6. Cross-border data transfers

Some of our subprocessors (for example our payment provider and messaging provider) operate outside the UK and EEA. Where personal data is transferred outside the UK or EEA, we rely on appropriate safeguards such as Standard Contractual Clauses and, where applicable, the UK International Data Transfer Addendum.

7. Contact

For any GDPR request, email privacy@fetly.co.uk.